Barclays Hiring for the Customer Care Support Specialist – Chat Process role under its 2025 recruitment drive. This is a private sector job opportunity offered in a hybrid work model (Work from Home and Office). All eligible and interested candidates are encouraged to apply on or before 27th July 2025.

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Barclays Hiring 2025 – Job Overview

Category	Details
Company Name	Barclays
Job Role	Customer Care Support Specialist (Chat Process)
Job Type	Private, Full-Time
Work Mode	Hybrid (Work from Home & Office)
Location	Multiple Locations (Primarily Noida)
Application Deadline	27 July 2025
Department	Customer Service / Operations

Barclays Hiring Specialist Customer Care – Barclays, Noida

Join Barclays as a Specialist Customer Care professional and take a leading role in delivering exceptional service while ensuring full compliance with operational procedures, regulatory requirements, and risk management frameworks. This role is vital to ensuring operational efficiency, enhancing the customer experience, and maintaining high standards of governance within the bank’s business processes.

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Barclays Hiring Key Responsibilities

Deliver top-tier customer service across multiple channels including chat, email, and phone.
Address and resolve complex customer inquiries related to banking services such as account transactions, balances, and payments, offering tailored solutions.
Collaborate with cross-functional teams across the organization to streamline and optimize customer care operations.
Identify process improvement areas and contribute to the development and implementation of best-in-class customer care procedures.
Analyze customer service performance through reports and presentations and share actionable insights with senior stakeholders.
Ensure strict compliance with internal policies, AML/KYC regulations, and industry standards.
Support risk mitigation efforts by maintaining strong operational controls and proactively identifying potential compliance issues.

Barclays Hiring Candidate Profile

Qualifications & Experience

Graduate/Post-Graduate in any discipline (Freshers are welcome; graduate freshers are preferred).
0 to 24 months of relevant work experience, ideally in customer support or a BPO environment.

Barclays Hiring Essential Skills

Strong understanding of AML (Anti-Money Laundering) and KYC (Know Your Customer) concepts and regulatory frameworks.
Excellent communication skills – both verbal and written.
Familiarity with AML/KYC tools and systems, including front-end and back-end applications.
Demonstrated analytical and investigative skills with keen attention to detail.
Comfortable with flexible working hours and changing shift patterns.

Barclays Hiring Expectations & Core Competencies

Provide operational excellence in handling tasks and customer interactions.
Adhere to internal risk management policies and escalate any breaches as necessary.
Own your responsibilities and deliver work aligned with Barclays’ compliance and conduct standards.
Make informed decisions using available data and established procedures.
Build and maintain strong relationships with customers and internal teams.
Embrace and uphold the Barclays Values: Respect, Integrity, Service, Excellence, and Stewardship.
Demonstrate the Barclays Mindset: Empower, Challenge, and Drive innovation and improvement in your role.

Why Join Barclays?

At Barclays, you’ll have the opportunity to be part of a dynamic and inclusive team, gain exposure to industry-leading customer service practices, and grow your career in a supportive environment that values integrity, excellence, and innovation.

Location: Noida, India
Job Type: Full-Time
Industry: Banking / Financial Services / Customer Support
Experience Level: Entry-Level / Fresher
Function: Specialist Customer Care / Customer Service / Operations

Apply now to begin your career with Barclays and make a real impact through customer service excellence and operational integrity.

Let me know if you’d like a resume/CV tailored for this role or help with a cover letter.