Revolut hiring for various Chat Process and Phone Support Specialist roles under its Financial Crime Operations team. This is a fantastic remote job opportunity for candidates looking to work with a leading global fintech company from the comfort of their homes. All eligible and interested individuals are encouraged to apply before the deadline.

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Phone Support Specialist – FinCrime (Remote: India · UK)

Field	Details
Company	Revolut
Job Title	Chat Process / Phone Support Specialist
Department	Financial Crime Operations (FinCrime)
Job Type	Full-Time, Permanent
Work Mode	Work From Home (Remote)
Location	India / UK (Remote)
Application Deadline	03 August 2025
Industry	Private Sector

Join Revolut – Transforming Finance for the Future

At Revolut, we believe everyone deserves more control, freedom, and visibility when it comes to their finances. Since launching in 2015, we’ve been committed to reshaping the way people manage money through innovative products that make saving, investing, exchanging, and traveling easier for over 60 million customers worldwide.

Our rapid global growth is powered by two core pillars: exceptional people and an empowering culture. We’ve proudly been recognized as a Great Place to Work™, with a team of 10,000+ professionals working across the globe — in offices and remotely — to drive our mission forward.

We’re looking for passionate individuals who thrive on creating impactful solutions, solving complex challenges, and building the future of finance.

About the Role – FinCrime Phone Support Specialist

Our Financial Crime Operations (FinCrime) team plays a critical role in protecting our customers and their money. As a Customer Support Specialist within FinCrime, you’ll be the first line of contact for Revolut customers — delivering high-quality assistance via phone, chat, and support platforms.

This role is ideal for professionals who are detail-oriented, analytical, and passionate about fighting financial crime, while also delivering “WOW” customer service.

🌍 Location: Remote (India or UK)
🕒 Shift Flexibility Required: Night and weekend shifts may apply (additional compensation provided)

Revolut Hiring Key Responsibilities

Provide top-tier customer support through phone, chat, and other digital channels
Maintain a professional and empathetic tone while resolving customer queries
Collaborate cross-functionally with internal teams to investigate and resolve financial crime-related cases
Contribute to continuous improvement of customer support and fraud prevention processes
Accurately document case outcomes and ensure regulatory compliance in communication

What You’ll Need to Succeed

Fluent English communication skills (both spoken and written)
Bachelor’s degree or equivalent educational qualification
1–5 years of phone-based customer support experience
Excellent problem-solving and decision-making capabilities
Ability to simplify complex issues for customers with ease and empathy
Strong attention to detail and analytical thinking
Self-driven with strong time-management and organizational skills
Passionate about resolving issues at the first point of contact
Willingness to work in rotating shifts, including nights and weekends

Revolut Hiring Preferred Qualifications

Previous experience in banking, fintech, or financial crime prevention
Familiarity with AML/KYC procedures and regulatory frameworks
Experience using CRM or support tools in a fast-paced tech environment

Why Join Revolut?

Be part of a global mission to reinvent how people interact with their money
Work with diverse, high-performing teams in a culture that promotes innovation and ownership
Internal mobility: we offer structured career growth and internal opportunities beyond support roles
Inclusive environment supported by our Diversity & Inclusion (D&I) Framework
Competitive compensation with additional pay for night shifts and weekend work

Important Notice for Applicants

🚨 Beware of recruitment scams
Revolut will never ask for payment, banking details, or personal financial information during the hiring process. Always apply via official Revolut channels and verify emails from the @revolut.com domain.

By submitting your application, you confirm that all provided information is accurate and truthful to the best of your knowledge. Misrepresentation may lead to rejection, withdrawal of an offer, or termination of employment. Your personal data will be processed in accordance with Revolut’s Candidate Privacy Notice.

📝 Revolut Hiring Selection Process

Stage	Details
Step 1	Application Review
Step 2	Online Assessment (if applicable)
Step 3	HR Interview
Step 4	Final Interview with Operations Team
Application Fee	None

💰 Revolut Hiring Salary & Benefits

Category	Details
Salary	Competitive, based on experience
Shift Allowance	Paid for night and weekend shifts
Growth Opportunities	Internal mobility within Revolut
Training & Tools	Provided to all new hires
Work Culture	Diverse, inclusive, and remote-friendly

Revolut Hiring important notes

Notice	Details
Application Mode	Only through Revolut’s official careers page
Email Verification	Genuine communication will be from @revolut.com
Scam Alert	No payment or bank details will be requested