Accenture Hiring Customer Service New Associate – Job Description Overview Accenture is a leading global professional services company with expertise in digital, cloud, and security solutions. We offer Strategy and Consulting, Technology and Operations, and Accenture Song , backed by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000+ employees across 120+ countries deliver innovative solutions to clients, driving value and success through technology and human ingenuity.
Position Details Job Title Customer Service New Associate Skill Required Voice – Customer Service Designation Customer Service New Associate Qualifications Any Graduation Experience 0 to 1 year Location Multiple Locations (As per business requirement) Company Website www.accenture.com
Job Responsibilities Responsibility Description Client Interaction Serve as the primary point of contact for pre- and post-sales support to internal and external clients. Request Management Manage client requests related to post-initial install (PII) services, from request to implementation and billing. Issue Resolution Address and resolve cross-functional issues that may impede client or operational performance. Project Management Manage and deliver client projects efficiently by setting clear expectations and executing well-defined plans. Client Relationship Maintain relationships with clients by understanding their evolving service and support requirements. Process Improvement Drive process and policy changes on behalf of clients to enhance service efficiency. Quarterly Business Reviews Coordinate and manage quarterly reviews with select clients. Sales Support Assist the sales organization with presales tasks, including policy orientation and portal education.
Skills and Qualifications Skill/Requirement Description Customer Service Skills Outstanding interpersonal skills to engage effectively with clients and internal teams. Communication Strong English written and oral communication skills for professional client interaction. Problem-Solving Analytical thinking with the ability to identify and resolve client issues efficiently. Project Management Ability to multitask, prioritize, and manage multiple projects simultaneously. Technical Proficiency Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM systems (e.g., Salesforce, Oracle, Siebel). Adaptability Ability to work and adapt in a fast-paced, dynamic environment. Relationship Building Strong relationship management skills to maintain and develop client connections.
Desired Experience Preferred Knowledge Description CRM Systems Experience with customer relationship management platforms such as Salesforce.com, Remedy, Clarify, Siebel, or Oracle. Telecom Industry Knowledge Familiarity with telecom circuit ordering and provisioning processes is a plus. Client Support Experience Previous experience in client support or customer service management is advantageous.
Why Join Accenture? Reason Benefit Global Exposure Work with a global team across diverse industries. Skill Development Continuous learning and skill enhancement opportunities. Career Growth Clear career progression with performance-based growth. Innovative Environment Exposure to cutting-edge technologies and industry trends. Employee Benefits Competitive compensation and inclusive work culture.
Application Process Step Details Online Application Submit your application through Accenture Careers . Assessment Appear for a preliminary online assessment to evaluate your skills. Interview Rounds Attend multiple rounds of interviews to assess technical, communication, and problem-solving skills. Final Offer Receive a formal job offer after successful completion of all rounds.
