American Express Hiring for Customer Care

American Express hiring 2025 (Work From Home – Hybrid Work Style, Private Job Update) for Various customer service analyst post. All legible and interested candidates can apply on or before (09-09-2025). Further information about the American Express recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about this post is mentioned in details below.

WhatsApp Group Join Now

Telegram Group Join Now

Instagram Group Join Now

Job Description
Work Location: Hybrid

At American Express, we’re proud of our 175-year legacy built on innovation, shared values, and strong leadership behaviors. We are committed to supporting our customers, communities, and colleagues every step of the way. When you join Team Amex, you’ll be empowered with comprehensive well-being programs, opportunities to upskill, and a clear path for personal and professional growth.

Your ideas and voice are valued here. Your work will make a difference, and together, we’ll shape the future of American Express.

Table of Contents

American Express Hiring Role Overview: How Will You Make a Difference?

As a 6050W & Suspense Customer Care Professional, you’ll engage with American Express merchants, client managers, and partners primarily through written communication, and occasionally over the phone. Your goal will be to collect essential U.S. tax-related documentation, as well as perform detailed reviews of suspense accounts, particularly for UK and multi-currency records.

This role is part of a key initiative within Global Commercial Group (GCG) and Global Merchant Services (GMS). It requires strong organizational abilities, critical analysis of financial and legal documents, and a keen awareness of the sensitive nature of customer data. Upholding data integrity and following strict procedures for document storage and compliance is a must.

You’ll help ensure we remain fully compliant with Internal Revenue Service (IRS) regulations by maintaining accurate merchant tax information. This initiative is especially important in the EMEA region and involves regular interaction with both internal and external stakeholders.

Experience working in a regulated environment will be considered an asset.

American Express Hiring Minimum Qualifications:

Proven track record in delivering quality customer service
Excellent written communication skills, especially in email and formal correspondence
A proactive and supportive approach to customer interactions
Ability to meet daily, weekly, and monthly performance targets
Some knowledge of merchant operations and U.S. tax regulations (preferred but not required)

American Express Hiring Preferred Skills and Qualifications:

Strong verbal and written communication abilities
Willingness to grow professionally with a clear development plan
Analytical mindset and data interpretation skills
High attention to detail and accuracy
Collaborative, team-oriented attitude
Fluent in English (required)

American Express is proud to be an equal opportunity employer. We make hiring decisions based on merit and without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran status, disability, or age, in compliance with all applicable laws.

Employment at American Express is subject to the successful completion of a background check, as required by local laws and regulations.

Let me know if you’d like this formatted for a resume, LinkedIn, or job portal.

Also apply now in this job