Citibank Hiring for Chat Operations Officer


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πŸ”Ή Citibank Hiring Entry-Level Operations Support – Chat & Email Process at Citi

Are you a recent graduate or early-career professional looking to step into the world of financial operations? Citi is hiring enthusiastic individuals for an entry-level role to support core operational activities, focusing on customer service through chat and email platforms.


🧾 Citibank Hiring Job Overview

Job TitleEntry-Level Operations Support – Chat & Email
Job Location[Specify Location or mention “Pan India”/Remote if applicable]
CompanyCiti
Job Family GroupOperations – Core
Job FamilyOperations Support
Time TypeFull-Time / Rotational Shifts
Shift TypeUS Day / India Night (Includes weekends)
Work Week5-day rotational (Including Sat/Sun)
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πŸ“Œ Citibank Hiring Key Responsibilities

Task AreaDescription
Customer Interaction (Chat)Respond to customer inquiries via chat, ensuring quick and clear resolutions.
Email SupportFollow up on all customer queries via email with professionalism.
Customer EducationAssist customers in navigating the website for self-service support.
Account MaintenancePerform account-level system updates and changes.
Risk ManagementAnalyze potential risk areas and provide resolutions accordingly.
Data SecurityEnsure high standards of information security for sensitive data.
CoordinationLiaise with internal departments for case resolutions.
ReportingMaintain accurate MIS reports and timekeeping logs.
ProfessionalismUphold professional attitude in all internal and external interactions.
Other DutiesParticipate in projects/assignments as per team leader or manager instructions.

πŸŽ“ Citibank Hiring Qualifications & Skills Required

CriteriaDetails
Experience0 – 3 years of relevant experience in customer support preferred
EducationGraduate in any stream (Master’s not mandatory)
Typing Speed30 WPM with 90% accuracy
Technical SkillsGood PC and keyboarding skills
Communication SkillsProficiency in verbal and written English, including grammar and punctuation
Analytical SkillsStrong problem-solving and detail-oriented mindset
Customer OrientationCourteous, persuasive, and committed to resolving customer queries
Work Experience Preferences
– International Chat/Email SupportPreferred
– Retail Banking ExposureHighly Preferred

🌍 Shift & Work Conditions

DetailsInformation
ShiftRotational – US Day / India Night
WeekendsMay require working on Saturday/Sunday
Work Schedule5-day work week

🌟 Why Join Citi?

  • Be part of a global financial leader with ample growth opportunities.
  • Work in a professional, inclusive, and performance-driven environment.
  • Receive training and guidance to build a long-term career in operations.
  • Enjoy a dynamic and collaborative workplace that values your input.

πŸ“₯ How to Apply Citibank Hiring ?

Interested and qualified candidates can apply directly through Citi’s official careers portal. If you are looking to start or grow your career in operations and customer service, this is your opportunity!

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