Cognizant Hiring :- Join Cognizant as a Customer Support Specialist. Utilize your communication and problem-solving skills to resolve technical issues in a dynamic, team-driven environment. Flexible schedule, growth opportunities, and a global workplace culture await.
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Job Summary – Customer Support Specialist
We are seeking dedicated professionals with outstanding communication skills—both verbal and written—to join our team. The ideal candidate will have the ability to understand and address customer concerns clearly and effectively. Strong documentation skills, comprehension, and a customer-first mindset are essential.
Cognizant Hiring Key Responsibilities
- Deliver clear, concise, and grammatically accurate responses to customer inquiries
- Listen attentively and remain focused while resolving customer issues
- Collaborate effectively in team settings and independently when needed
- Efficiently use desktop computer systems and navigate web-based tools
- Utilize Microsoft Office and internet resources to support customer resolutions
- Demonstrate exceptional typing skills and attention to detail
- Maintain professionalism and a customer-centric approach in fast-paced environments
- Show initiative in resolving complex or technical B2B support issues
- Identify app defects, track inconsistencies, and contribute to continuous improvement processes
- Take full ownership of customer issues, escalating when required for resolution
- Adapt to flexible work schedules, including weekends, holidays, and peak business hours
- Participate in overtime as business needs dictate
- Apply logical problem-solving and organized thinking to troubleshoot and resolve concerns
- Maintain a high standard of accuracy, action orientation, and self-discipline
Why Join Cognizant?
At Cognizant, we foster a collaborative, inclusive, and high-performing workplace. Our global team of over 300,000 professionals works together to deliver transformative digital solutions. We believe in doing what’s right—for our clients, our people, our communities, and the planet.
- Build your ideal career path in a supportive, innovative environment
- Be part of a company consistently ranked among the world’s most admired and best employers
- Thrive in a culture that values diversity, integrity, and continuous learning
About Cognizant
Cognizant is a leading global professional services company that helps businesses modernize operations and embrace digital innovation. Headquartered in the U.S., Cognizant is a member of the NASDAQ-100 and recognized by Forbes as one of the World’s Best Employers (2024). Through our industry-specific, consultative approach, we empower clients to stay ahead in today’s fast-evolving digital landscape.
Explore more at: www.cognizant.com
Equal Opportunity Employer Statement
Cognizant is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.
Additional Information
- Applicants may be asked to attend interviews via video or in person
- Valid state or government-issued ID may be required for interviews
- Compensation and benefits are subject to change based on business needs and applicable laws
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