Customer Care Specialist – Hybrid Role at American Express

Apply for a hybrid Customer Service role at American Express. Deliver exceptional support, grow your career, and earn performance-based rewards. Flexible shifts & top-tier training included.

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American Express Job Description
Work Location: Hybrid

At American Express, we’re proud of our 175-year legacy of innovation and commitment to supporting our customers, communities, and employees. As a member of Team Amex, you’ll benefit from a culture that values your voice, supports your development, and offers opportunities to grow your career and leadership skills.

Field	Details
Company Name	American Express
Website
Job Role	Customer Care Specialist
Work Location	PAN INDIA
Job Type	Remote
Experience	Freshers / Students
Qualification	Currently pursuing or recently completed a degree
Batch	Not Mentioned
Package (Expected)	INR 19,000 – 25,000 per month

Table of Contents

American Express Make an Impact in This Role:

Bring your customer service expertise, experience, and enthusiasm to a team that thrives on collaboration and excellence. In this position, you’ll:

Deliver outstanding service while handling a high volume of incoming calls in a structured and fast-paced environment.
Engage with Card Members to understand their individual needs, offer personalized solutions, and reinforce the unique benefits of card membership.
Provide added value by recommending relevant products or services that enhance customer satisfaction and loyalty.
Use your service mindset and people skills to strengthen customer relationships and build brand commitment.
Handle a wide range of inquiries including billing questions, card replacements, payments, and rewards redemptions, while ensuring accurate updates to customer accounts.
Use available tools and systems to find tailored solutions and ensure first-call resolution for customer issues.
Consistently meet or exceed performance metrics related to sales, quality assurance, compliance, productivity, and customer satisfaction.

American Express Minimum Qualifications:

Excellent verbal and written communication skills for natural, effective customer conversations.
Resilience and adaptability to manage a steady flow of calls while maintaining performance and composure.
A caring and empathetic approach to addressing customer concerns.
Proficiency in navigating multiple digital systems and tools simultaneously.
High ethical standards in handling confidential customer data and complying with all regulations and procedures.
Strong desire to provide top-tier service and go above and beyond for each customer.
Punctuality and dependability are essential.

American Express Preferred Qualifications:

Strong interest in fostering customer loyalty through active listening, problem-solving, and consultative support.
Prior experience in customer service or a sales-driven environment is a plus.
Enthusiasm for providing tailored recommendations and building long-lasting customer relationships.
Ability to adjust communication style to fit different personalities and situations, taking full responsibility for each customer interaction.

Additional Information:

Must be flexible to work various shifts aligned with U.S. business hours, including weekends.
This is a hybrid role, with an expectation to be on-site three days a week.
Full-time position with flexible shift scheduling.
High performance is recognized and rewarded through performance-based incentives.

American Express is proud to be an equal opportunity employer. We make all employment decisions without regard to race, religion, gender, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.

Employment offers are contingent on the successful completion of a background check, in compliance with applicable laws.

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