🧑💼 Wintel Support Specialist – Entry Level (0–1 Year Experience)
Johnson Controls Recruitment 2025,Join JCI as a Wintel Support Specialist and kickstart your IT career! Provide Windows support, troubleshoot hardware/software issues, and grow in a collaborative tech team. Ideal for freshers with 0–1 year experience.
Attribute
Details
Job Role
IT Analyst
Qualification
Any Graduate
Experience
0 – 1 Year
Job Type
Full-Time
Location
Pune
Skills Required
– Basic understanding of Windows OS and common software applications – Strong communication skills – Customer-oriented mindset – Effective hardware/software troubleshooting – Familiarity with IT service management (ITSM) tools
Industry
Information Technology / Technical Support
Preferred Tools
ServiceNow, JIRA, Freshservice (or other ITSM platforms)
📌 Position Summary
Join JCI as a Wintel Support Specialist, where you’ll be a critical part of a forward-thinking IT team. You’ll provide technical support for Windows-based systems, ensuring end-users receive fast, friendly, and effective assistance with their hardware and software issues. This role is ideal for entry-level IT professionals looking to build a strong foundation in Windows infrastructure and desktop support.
✅ Johnson Controls Recruitment 2025 Key Responsibilities
Task
Description
End-User Support
Offer Level 1 and Level 2 technical assistance for Windows systems.
Ticket Management
Handle support tickets using an ITSM (IT Service Management) tool and escalate when necessary.
System Installation & Configuration
Set up and configure Windows OS and essential software packages.
Remote & On-Site Assistance
Help users through phone, email, or remote desktop tools.
Documentation
Maintain accurate records of issues, solutions, and processes.
User Onboarding
Support new hires by setting up workstations and accounts.
Hardware & Software Maintenance
Track and manage IT inventory, including troubleshooting physical assets.
Team Collaboration
Work closely with other IT professionals to refine processes and improve user satisfaction.
🎓 Johnson Controls Recruitment 2025 Required Qualifications
Requirement
Details
Experience
0–1 year in an IT support, help desk, or technical support role.
Technical Skills
Basic knowledge of Microsoft Windows OS, Microsoft Office Suite, and common troubleshooting techniques.
Communication
Strong verbal and written communication skills; customer-focused mindset.
Problem-Solving
Ability to logically diagnose and resolve common user issues.
🌟 Johnson Controls Recruitment 2025 Preferred Skills & Certifications
Preferred Knowledge
Bonus Points
ITSM Tools
Experience with ticketing systems like ServiceNow, Freshservice, or JIRA.
Networking Basics
Understanding of IP addressing, DNS, and LAN/WAN principles.
Certifications
CompTIA A+, Microsoft Certified Fundamentals, or other relevant credentials.
🚀 Why Join JCI?
Benefit
What It Means
Career Growth
Be part of an environment that invests in your learning and development.
Collaborative Culture
Join a supportive, diverse IT team that values innovation and shared success.
Equal Opportunity Employer
JCI welcomes applicants from all backgrounds, without discrimination.
