Tech Mahindra is Hiring Work From Home/Office for Customer Support | Chat Process | Apply Online
| Company name | Tech Mahindra |
| Website | Official website |
| Job Role | Customer Care Chat Support |
| Work Location | Pune, India |
| Job Type | Full Time |
| Experience | 0-4 years |
| Qualification | 12th/Bachelor’s Degree |
| Batch | Not Mentioned |
| Package | INR Upto 3.1 to 4 LPA(Expected) |
Tech Mahindra Role & responsibilities
- Resolving billing issues using query solving techniques and providing clear and concise information. Answering questions about billing or services.
- Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries.
- Listen actively to customer needs, concerns, and feedback, and respond appropriately.
- Accurately document customer interactions and update records in the CRM system.
- Collaborate with team members and other departments to resolve complex issues.
Required profile
- Min 06 month of international Voice experience
- In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)
- Experience resolving customer issues in billing,
- Demonstrated communication skills.
- The clarity in thought process (Able to articulate his/ her thought)
- Ability to handle tough situations with customers.
- Strong ability to multitask and take fast decisions independently.
- Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).
- Customer Centric & Logical Thinking & Need to be Enough Spontaneous
- Ensure Timely & Professional Responses to all Queries.
Perks and Benefits
Cab Facility both ways [ Pick up and drop within Transport radius. Immense Growth
Loyalty bonus upto 20kinterview Rounds: 1st Level – UAT / Operations 2nd Level – Versant [ Need to score 60 and above]
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