Tesla Hiring :- Tesla is inviting applications for various positions within its Customer Support division, including Supervisor and Advisor roles. Eligible and interested candidates are encouraged to apply before the closing date.
Customer Support Supervisor
Job Category: Sales & Customer Support
Location: Mumbai Suburban, Maharashtra
Req. ID: 237422
Job Type: Full-time
Tesla Hiring About the Role
Tesla is seeking a proactive and innovative Supervisor to lead our Customer Support Team in India. As a key player within one of the most forward-thinking and premium global brands, you’ll play a pivotal role in maintaining high customer satisfaction and operational efficiency.
We’re looking for a dynamic team leader who thrives in a fast-paced environment and is passionate about Tesla’s mission, people, and customer base. Adaptability, emotional intelligence, and the ability to juggle multiple priorities are essential for this role.
You must be a self-driven individual capable of maintaining exceptional productivity with limited oversight. A genuine commitment to service excellence, coupled with a calm and professional demeanor, will be key to your success.
Tesla Hiring Key Responsibilities
- Take initiative to question existing processes and remain effective under pressure.
- Strategically plan ahead to provide your team with tools and support for success.
- Lead with flexibility and self-awareness while adapting to an evolving environment.
- Blend analytical problem-solving with a customer-first approach.
- Champion the needs of your customers and team alike, as their success fuels your own.
- Assist in hiring, onboarding, and training new team members.
- Conduct regular one-on-one sessions with direct reports to monitor performance and development.
- Manage annual performance evaluations in line with organizational standards.
- Provide high-level support and handle escalations during and outside of regular hours.
- Build strong internal relationships with peers and cross-functional teams.
- Identify and implement process improvements to elevate the customer experience.
- Stay current with product updates and ensure the team remains informed and educated.
What You’ll Bring
- Strong leadership and interpersonal skills with the ability to inspire through example.
- A positive, can-do attitude and a strong team orientation.
- High energy, motivation, and professionalism in a dynamic environment.
- Excellent prioritization and time management capabilities.
- Experience in interviewing and selecting new team members is beneficial.
- Ability to onboard and guide new hires through initial training and queue introduction.
- Excellent written and verbal communication skills in English and local languages.
- Prior supervisory experience in customer support is preferred but not mandatory.
- Familiarity with CRM tools, knowledge bases, and troubleshooting software is a plus.
- Willingness to work flexibly, including weekends or outside regular hours when needed.
- Ability to collaborate with global support peers to share best practices and insights.
Tesla is an Equal Opportunity Employer.
All qualified individuals are encouraged to apply, regardless of race, gender, disability, veteran status, or other protected characteristics under applicable law.
If you require accommodations during any part of the application process due to a disability, please contact us at accommodationrequest@tesla.com.
To learn how Tesla protects applicant data, please refer to our Tesla Talent Privacy Notice.
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