Udemy Hiring For Order Management Associate

Order Management Associate at Udemy – Join a Global Leader in Learning and Development

Required Qualification	BA,BSC,BCOM,BBA,MBA,MSC,MA,MCA, MCOM
Salary	5 TO 8 LPA
Location	WORK FROM HOME

About You:

Are you an analytical problem-solver ready to apply your skills toward impactful work with a global reach? At Udemy, we value individuals who are passionate about exploring new technologies and innovative solutions to drive meaningful change. You thrive in a collaborative environment and are eager to work with top-notch teams in Product, Design, and Engineering to achieve great things. If this sounds like you, we’d love to hear from you!

About the Role:

As an Order Management Associate, you will play a vital role in supporting the growth of Udemy’s B2B business. Working within the Revenue Operations team, you’ll help build and refine the systems, processes, and infrastructure that scale our organization to new heights. This full-time position reports to the Senior Manager of Deal Desk Administration and offers an exciting opportunity to collaborate across functions such as sales, legal, customer success, and finance, ensuring that our quote-to-order processes run smoothly and efficiently.

Udemy Hiring What You’ll Be Doing:

• Order Processing: Receive, review, and process basic and complex orders, including Debook/Rebook, Clawback, and Amend & Extend orders.
• Compliance: Ensure orders adhere to company policies and revenue recognition guidelines.
• Issue Resolution: Address order discrepancies and collaborate with stakeholders to resolve any issues promptly.
• Triage: Monitor Deal Desk and Order Management queues, routing work to the appropriate teams or individuals as per established routing rules.
• Low-Touch Requests: Process requests related to signatures, document changes, customer data updates, and system errors.
• Special Projects: Contribute to special projects by executing test scripts and offering feedback. Collaborate with team leaders in sales, customer success, legal, and finance to define deal criteria and approval processes.

What You’ll Need:

• Experience: 3-6 months in Enterprise SaaS/B2B, preferably with exposure to Deal Desk, Order Management, or Finance Operations.
• Skills: Basic understanding of Salesforce and familiarity with Netsuite. Proficiency in gSuite or Microsoft Office.
• Knowledge: Familiarity with basic Revenue Recognition rules.
• Preferred: Salesforce.com CPQ experience.
• Personal Traits: A high attention to detail is essential for preventing errors in order processing, invoicing, and delivery. Strong communication and interpersonal skills are a must for collaborating with various teams. Ability to multitask and manage priorities under pressure is key, particularly during high-volume periods.

We understand that not everyone will meet every requirement perfectly. If you’re excited about the role and feel your unique experiences can bring value, we encourage you to apply!

Life at Udemy:

At Udemy, we aspire to be as vibrant and dynamic as the communities we serve. Our employees are at the heart of everything we do, and we foster an inclusive, supportive environment where you can grow and thrive. Here’s what makes life at Udemy special:

• Inclusion & Diversity: We’re committed to creating a welcoming space where people from diverse backgrounds and experiences feel valued. We’ve built a culture where everyone can bring their authentic self to work.
• Continuous Learning: Our Learning & Development team is second to none. You’ll have access to Udemy courses, monthly professional development days (UDays), and a generous annual professional development stipend to help you continue growing.
• Innovation & Experimentation: We encourage risk-taking and learning from failures. Whether through company-wide hackathons or sharing new prototypes, experimentation is key to our path forward.
• Great Place to Work: We’re proud of our recognition as a top workplace, with a focus on world-class employee experiences.

Benefits – Our “Benefits Start with U”:

We offer an impressive benefits package that aligns with our core values, providing a comprehensive, mission-driven experience:

• Core Benefits: Comprehensive medical, life, and income protection coverage.
• Parental Benefits: Financial assistance for fertility treatments (including egg-freezing), adoption, and surrogacy. Our paid family bonding program includes 12 weeks for birth, surrogacy, adoption, or foster placement. We also offer 26 weeks of paid maternity leave and a two-week “ease-back” program to support new parents returning to work.
• Whole U: Fully paid memberships for meditation, therapy, financial planning, fertility services, and more.
• Learning & Development: Free access to Udemy and Udemy Business courses, plus an annual professional development stipend.
• Retirement: 12% of your base salary or INR 1,800 per month for retirement savings.
• Charitable Giving: Corporate charitable match for eligible nonprofits and charities.
• Holidays: 25 paid holidays throughout the year, plus bank holidays.

About Our APAC Region:

Join us in the Asia Pacific (APAC) region, where we’re expanding rapidly. With offices in India and Australia, and growing teams in Singapore, Indonesia, Japan, and beyond, you’ll have the opportunity to help us scale our impact locally and contribute to a global mission of making learning more accessible to millions.

Your Impact at Udemy:

When you join Udemy, you become part of something larger than yourself. Your work directly contributes to helping individuals and organizations around the world grow and succeed. With a supportive, learning-driven culture and a focus on well-being and innovation, Udemy is the place to be for those looking to make a difference.

Interested? We’d love to hear from you!

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. For more details, please refer to the Udemy Careers Privacy Notice.

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