Wipro Recruitment 2025

Wipro Recruitment 2025 Key Responsibilities for Efficient Process Management and Customer Support

Providing exceptional customer service and ensuring smooth process management require a structured approach, adherence to quality standards, and continuous learning. Below are the core responsibilities and best practices to excel in this role.

Company	Wipro
Salary	20000 to 50000 /per months
Post	1. Back Office Executive 2. Technical Chat Support Representative. 3. Talent Acquisition Specialist.
Location	PAN INDIA

Managing Transactions and Support Requests

• Efficiently handle transactions while maintaining quality standards.
• Respond to client inquiries via phone and email in a professional and courteous manner.
• Accurately record essential client details, such as name, department, contact information, and issue description.
• Keep personal availability updated in the RAVE system to optimize process efficiency.
• Log, track, and document all received queries, including resolution steps and success rates.
• Follow established protocols and procedures to address client concerns effectively.
• Resolve customer issues within the timeframes defined in service level agreements (SLAs).

Problem Resolution and Troubleshooting

• Utilize internal knowledge bases, FAQs, and resources to provide accurate and efficient solutions.
• Gain in-depth knowledge of products to enhance client interactions and troubleshooting.
• Analyze call logs to identify recurring issues and proactively prevent future problems.
• Regularly update self-help documentation for customers to expedite resolutions.
• Identify critical issues and escalate unresolved concerns to the team leader when necessary.
• Ensure customers receive all relevant product information and disclosures before and after support interactions.
• Adhere to service agreements to mitigate potential legal challenges.

Delivering High-Quality Customer Support

• Diagnose and resolve client issues through systematic problem-solving techniques.
• Provide clear step-by-step guidance for troubleshooting and product support.
• Assist clients in navigating product interfaces and understanding key features.
• Handle customer interactions with professionalism, patience, and a service-oriented approach.
• Maintain detailed logs and records of all support interactions as per standard guidelines.
• Accurately record incoming calls and emails using the designated tracking system.
• Offer alternative solutions where applicable to enhance customer retention.
• Communicate ideas effectively and tailor messages to suit different audiences.
• Conduct follow-ups and scheduled callbacks to collect feedback and ensure contract compliance.

Enhancing Operational Efficiency and Customer Service

• Stay updated with product changes and updates through regular training.
• Participate in learning programs tailored to client and company requirements.
• Collaborate with team leaders to identify key training areas for continuous improvement.
• Expand job knowledge by engaging in self-learning initiatives and maintaining industry connections.

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Important link for Wipro Recruitment 2025

Apply Online for Back Office Executive & Apply Online for Technical Chat Support Representative & Apply Online for Talent Acquisition Specialist

By consistently following these best practices, support professionals can enhance customer satisfaction, streamline operations, and contribute to overall business success.